How to pause your subscription

A guide on how to temporarily pause your membership, including specific policies for monthly and multi-month plans.

Updated 1 month ago

Life gets in the way sometimes -- we totally understand! Whether you are going on a long vacation or just need a little breather, we offer the option to pause your account so your French journey is ready for you when you return. Faites une pause! (Take a break!)

How to Pause Your Account

Log in to your account at web.lingoculture.com
Click on your profile icon in the top right corner and select "My Account"
Head to the "Billing and Plans" section
Click the middle button labeled "Pause"
Select your pause duration: 2 Weeks, 1 Month, 3 Months, or Custom Date

Our Pause Policy

Subscription Type	Pause Policy	How to Manage
Monthly and 3-Month	Can be paused at the end of your billing period	Directly via the Dashboard
6-Month Plan	Can be paused once per cycle for up to 1 month	Contact Customer Service
100-Hour Package (12-month access)	Can be paused twice per cycle for up to 1 month each	Contact Customer Service

For 6-month plans and the 100-hour package, the pause must be handled manually by one of our representatives. Please reach out to us at [email protected], and we will take care of it for you!

Important Things to Note

Your account will only be paused at the end of your current billing period
Special Rates: If you are currently on a discounted rate, pausing (or cancelling) your account will cause you to lose that rate. When you return, you will need to pay the standard price for that subscription
While your account is paused, you will not be charged, but you also won't be able to book new classes

If you just want to slow down without fully stopping, consider downgrading to our Hourly Plan. This keeps your account active and your progress safe without a large monthly commitment.

Still need help?

Talk to us: Click the Chat Bubble in the bottom right corner or email bonjour@lingoculture or [email protected].

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