How can I apply for a refund?

Learn about our 14-day refund policy, the $20 guarantee, and how to submit a request.

Updated 1 month ago

At LingoCulture, we want you to feel completely confident in your French learning investment. That is why we offer a "Better than Risk-Free" guarantee during your first two weeks with us. Votre satisfaction est notre priorite! (Your satisfaction is our priority!)

The 14-Day "Better Than Risk-Free" Guarantee

We offer a 100% refund of your membership fee, plus an additional $20, within the first 14 calendar days from the date you first sign up for your 7-day trial.

First-Time Students Only: This refund policy is only valid for a student's first time signing up.
Eligibility: Available to customers who are unhappy with the service within that initial 14-day window.
Feedback: Before we issue a refund, we will ask you to explain what elements of the service you were unhappy with. This helps us keep improving LingoCulture for everyone.

After 14 calendar days from your initial sign-up, we are unable to offer refunds as we have hard costs, such as paying our teachers, that must be covered.

How to Receive the Extra $20

To qualify for the additional $20 USD on top of your full refund, there are a few simple conditions to meet during your first 14 days:

Try Variety: You must have taken classes with at least 2 different teachers.
Usage Limit: You must have taken fewer than 10 classes total.
PayPal Info: You must provide us with an email address so we can send the $20 USD via PayPal.

You must provide your PayPal email within 30 days of your refund request, or the additional $20 will be forfeited.

Automatic Renewal Refunds

If your subscription automatically renews and you are charged, you may be eligible for a refund of that latest payment only if:

You have not taken any classes or used any services during that new billing cycle
It has been no more than 3 days since the charge occurred

In these cases, please contact us immediately to process the request.

How to Request Your Refund

Email: Contact us at [email protected] or [email protected]
Live Chat: Message us via the bubble icon at the bottom right of your screen

Requests are processed within a reasonable period on business days. Please note that the refund process may result in your account being deleted.

Still need help?

Talk to us: Click the Chat Bubble in the bottom right corner or email bonjour@lingoculture or [email protected].

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