While outages are rare at LingoCulture, tech issues can occasionally happen. When things don't go according to plan, our priority is getting you back to your French studies as fast as possible. On s'en occupe! (We're on it!)
What We Do When Things Go Wrong
Our technical team is constantly monitoring the platform. The moment we receive reports that something is not working as it should, we take action immediately:
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Our team is alerted instantly
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We investigate to find exactly where the issue occurred
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We work to identify and fix the issue so the platform can return to normal as quickly as possible
How We Keep You Informed
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Platform Banners: Look for a colored bar at the top of your dashboard with live status updates
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Live Chat: If the chat widget is still functional, our team will provide updates there
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Email: For major or prolonged issues, we will send an update directly to your inbox
What About My Class?
If an outage prevents you from attending a scheduled class, don't panic!
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Credits: If the platform goes down during your lesson time, we will ensure your class credit is returned to your account.
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Attendance: Outage-related absences will never count against your attendance record.
Our goal is always to restore functionality quickly and keep you informed every step of the way. Merci for your patience and for being part of the LingoCulture family!
Still need help?
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Talk to us: Click the Chat Bubble in the bottom right corner or email bonjour@lingoculture or [email protected].
