We’ve mentioned this before, but in case this is your first guide: welcome! And remember: you’re not alone. The LingoCulture team is here to support you every step of the way.

If you need help with anything, or if you have questions that our articles haven’t answered yet, we offer two easy ways to reach out:

💬 Option 1: Live Chat

• Available through our integrated HelpCrunch widget on the platform
• Real-time support from 11:00 to 01:00 a.m. UTC
• Just click the chat icon and start typing, we’re here to listen and help

📧 Option 2: Email

• You can send a message to either of our support emails ([email protected] or [email protected])

Please include:

• A clear description of the issue
• Any relevant details (e.g. class time, teacher name)
• A screenshot, if possible, helps us visualize and resolve things faster

We’ll get back to you as soon as possible with care and clarity.